14k Rose Gold and Moonstone Moon Phase Bar Pendant with Diamonds - Celestial Necklace

Frequently Asked Questions

Sizing details

Ring Sizing

Unsure of your ring size? Please select the smallest size when checking out and I will send you a ring sizer in the mail after purchase to confirm your size.

I highly recommend getting a ring sizer from me. If you have ordered the wrong size we can size it up or down as needed. Ring sizing starts at $50 and goes up depending on how far they need to go.
Rings with a continuous pattern like the gear rings CANNOT be sized down and will have to remade, my remake fee starts at $100. Most bands with a continuous pattern can only be sized up 1/2-3/4 of a size.

Payment Plans

We are not able to offer payment plans at this time.

Processing Times & Order Updates/Progress Pictures/ Emails

Made to order items take 4-6 weeks to make. If you need something sooner please contact me to see if we can accommodate you. Rush orders are non-refundable.

We are unable to provide individual photos or updates on your order as it is being made, we do however have general progress pictures on our IG - @chelsea_swankmetalsmithing
I cannot predict exact shipping or arrival dates.

SHOP HOURS - My shop hours are Wed - Saturday 11-5PST. I check my messages on Wednesday and Saturday morning, please allow 72 hours for a response.

What materials do you work in? What is Palladium White Gold?

We work in sterling silver, 14k rose gold, 14k yellow gold 14k Palladium white gold, 18k rose gold and 18k yellow gold. All of our materials are nickel free.

Most of the white gold that you see in America has nickel as the alloy. 14k gold is about 56% pure gold, the rest is alloy. The Palladium white gold we use is nickel free. Palladium which comes from the platinum family of metals replaces the nickel in the alloy, making it hypoallergenic. Palladium white gold has a gorgeous gray color and we do not plate any of our metals.

Care instructions

We include a polishing cloth with every order. For at home cleanings I recommend using a soft tooth brush and some warm soapy water. I recommend a mild and natural soap like a Dr. Bronners or a Mrs. Meyers. If your ring has stones you want to be sure to clean behind them as well to help them stay extra sparkly.
If you have a high shine silver ring that you want to stay as shiny as possible store it in an air tight container when not wearing it to avoid oxidization.

Packaging

Every piece is shipped in a tan jewelry box with a Vegan leather top. We also include a polishing cloth with every order.

Shipping & Customs

Domestic orders are shipped via USPS Priority mail, we use the small flat rate boxes that should fit in every mailbox. Signature confirmations are added at my discretion. Priority mail takes approximately 2-3 business days to arrive. Tracking info is sent to the email on file with your Etsy account.

International orders are shipped via USPS Priority mail. Arrival time varies greatly by country.

Items not retrieved from the post office or customs will be subject to a 50% restocking fee.

International Buyers Please Note-
You may be assessed Import Duties/VAT/ Customs fees, those fees are assessed by your Government and will be your responsibility to pay. We do mark the full value of the item on the customs paperwork.

Custom and personalized orders

I do not take on much custom work. However if you are just wanting to change the stones or do a minor alteration we may be able to do that. Please contact me directly with what you would like to change.

If you have a custom project you would like me to consider please send me a clear, comprehensive message with:
-Design idea
-Materials
-Budget

I cannot consider a project without this information. Sketches and visual aids are always helpful. I will choose projects that stem from a design in my shop, and are within my design aesthetic.

-We cannot set customer gems.

-We do not sell unfinished jewelry or semi mounts.

-We cannot alter our rings to fit with a ring you have from another vendor.

Do you have a brick and mortar store front?

Yes we do! We are located in downtown Portland Oregon. Our address is -
Gary Swank Jewelers
1309 SW Broadway
Portland, OR 97201

We are open Wednesday - Saturday 11 - 5 PST
Appointments are strongly preferred.

We don't have every single item you see in our online store in stock at our shop but we do always have a small selection of great pieces to choose from.

Are the diamonds you use conflict free? Are your metals recycled?

Yes! All of the diamonds we use and sell are certified conflict free. The metals we used are recycled.