Frequently Asked Questions

Sizing details

Ring Sizing

Unsure of your ring size? Please select the smallest size when checking out and I will send you a ring sizer in the mail after purchase to confirm your size.

I highly recommend getting a ring sizer from me. Ring sizing starts at $50 and goes up depending on how far they need to go.
Rings with a continuous pattern like the gear rings CANNOT be sized down and will have to remade, my remake fee starts at $100. Most bands with a continuous pattern can only be sized up 1/2-3/4 of a size.
The discounted remake is a one time courtesy for sizing issues only. You will need to contact me within 2 weeks of delivery to have this option and as it is a courtesy it will be at my discretion.

Payment Plans

We are not able to offer payment plans at this time.

Processing Times & Order Updates/Progress Pictures/ Emails

Made to order items take 4-6 weeks to make. If you need something sooner please contact me to see if we can accommodate you. Rush orders are non-refundable.

We are unable to provide individual photos or updates on your order as it is being made, we do however have general progress pictures on our IG - @chelsea_swankmetalsmithing
I cannot predict exact shipping or arrival dates.

What materials do you work in? What is Palladium White Gold?

We work in sterling silver, 14k rose gold, 14k yellow gold 14k Palladium white gold, 18k rose gold and 18k yellow gold. All of our materials are nickel free.

Most of the white gold that you see in America has nickel as the alloy. 14k gold is about 56% pure gold, the rest is alloy. The Palladium white gold we use is nickel free. Palladium which comes from the platinum family of metals replaces the nickel in the alloy, making it hypoallergenic. Palladium white gold has a gorgeous gray color and we do not plate any of our metals.

Care instructions

We include a polishing cloth with every order. For at home cleanings I recommend using a soft tooth brush and some warm soapy water. I recommend a mild and natural soap like a Dr. Bronners or a Mrs. Meyers. If your ring has stones you want to be sure to clean behind them as well to help them stay extra sparkly.
If you have a high shine silver ring that you want to stay as shiny as possible store it in an air tight container when not wearing it to avoid oxidization.

Packaging

Every piece is shipped in a tan jewelry box with a Vegan leather top. We also include a polishing cloth with every order.

Shipping & Customs

Domestic orders are shipped via USPS Priority mail, we use the small flat rate boxes that should fit in every mailbox. Signature confirmations are added at my discretion. Priority mail takes approximately 2-3 business days to arrive. Tracking info is sent to the email on file with your Etsy account.

International orders are shipped via USPS Priority mail. Arrival time varies greatly by country.

Items not retrieved from the post office or customs will be subject to a 50% restocking fee.

International Buyers Please Note-
You may be assessed Import Duties/VAT/ Customs fees, those fees are assessed by your Government and will be your responsibility to pay. We do mark the full value of the item on the customs paperwork.

Custom and personalized orders

- We are not able to take on custom work.

- We only produce the items as shown on the site.

- We cannot customize gemstones.

- We cannot set customer gems.

- We do not sell unfinished jewelry or semi mounts.

- We cannot alter our rings to fit with a ring you have from another vendor.

Do you have a shop I can visit?

No sorry, our shop is not open to the public.

Are the diamonds you use conflict free? Are your metals recycled? Do you offer Engraving?

All of the diamonds we use and sell are certified conflict free. The metals we used are recycled.

We are not able to offer engraving service at this time.