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  • Current Lead Time for Made to Order Pieces is 4-6 Weeks.

Refund Policy

Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Custom orders are NOT refundable.

Rush orders are NOT refundable.

Refunds will be processed MINUS the credit card processing fees, Shopify payment rates and or Shop Pay Installment rates. The amount of fees for the order will come out of your refunded amount.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chelsea@garyswank.com. Please note that returns will need to be sent to the following address:

Chelsea Swank

1309 SW Broadway

Portland OR, 97201


Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chelsea@garyswank.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom orders and rush orders. Please get in touch if you have questions or concerns about your specific item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds will be processed MINUS the credit card processing fees, Shopify payment rates and or Shop Pay Installment rates. The amount of fees for the order will come out of your refunded amount.


If more than 15 business days have passed since we’ve approved your return, please contact us at chelsea@garyswank.com.

 

Cancellation policy - Cancelled orders will be refunded MINUS the credit card processing fees, Shopify payment rates and or Shop Pay Installment rates and Paypal fees. The amount of fees for the order will come out of your refunded amount.