We offer a 7-day return window. You have 7 days from the date of delivery to request a return and ship the item back to our studio.
Refund Details & Fees
All eligible returns and cancellations are subject to a 15% restocking fee. Any non-refundable credit card processing fees will also be deducted from your final refund. Items must be returned in unused condition with all original packaging.
Non-Refundable Items
The following purchases are final sale and cannot be returned:
- Custom orders
- Rush orders
- Ready-to-ship pieces that have been sized or altered
- Loose gemstones
How to Return an Item
- Request Approval: Email chelsea@swankmetalsmithing.com to authorize your return. We cannot accept items sent back without prior approval.
- Pack Safely: Place the jewelry and its original packaging inside a sturdy outer cardboard box. Please do not use bubble mailers, as they do not protect the jewelry in transit.
- Ship with Signature: Mail the package to the address below. Signature confirmation is required. We highly recommend purchasing shipping insurance, as we are not responsible for items lost in transit.
Return Address:
Swank Metalsmithing
1309 SW Broadway
Portland, OR 97201
Always feel free to reach out to chelsea@swankmetalsmithing.com with any questions about your specific order.
Damages and Issues
Please inspect your order as soon as it arrives. If your piece is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Custom orders
- Rush orders
- Ready-to-ship pieces that have been sized or altered
- Loose gemstones
Please get in touch if you have any questions about your specific piece.
European Union 14-Day Cooling-Off Period
In accordance with EU consumer regulations, the 14-day right of withdrawal applies solely to our "Ready to Ship" collection, provided the items have not been sized or altered. All bespoke commissions, rush orders, and modified pieces are exempt from this cooling-off period.
Refunds
Once we receive and inspect your return, we’ll let you know if your refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days.
Please note that your final refund amount will be minus a 15% restocking fee, as well as any unrecoverable payment processing fees tied to your order (such as credit card, Shopify, or Shop Pay Installment fees).
Remember that it can take a little extra time for your bank or credit card company to post the funds. If more than 10 business days have passed since we approved your return, please reach out to us at chelsea@swankmetalsmithing.com .
Cancellation Policy
Order cancellations are subject to a 15% restocking fee, as well as any unrecoverable payment processing fees incurred during the original transaction (including Shopify, PayPal, Shop Pay, or credit card rates). These costs will be deducted from your total refund.
Due to their personalized nature, please note that "Ready to Ship" pieces that have already been sized or altered are considered final sale and cannot be cancelled or returned.
