We do not cover loss or damage to the main stone but will replace side gems for free within 1 year of delivery date.
Warranty is void if worked on by another jeweler (ring sizing is ok)
We are not responsible for extreme damage or carelessness.
We do not cover any jewelry that is lost or stolen. Please contact your home owners or renters insurance carrier for that coverage.
Palladium White gold - Is a premium white gold that has Palladium which is from the Platinum family of metals as the alloy instead of nickel. It is nickel free, unplated and a gorgeous gray color with less maintenance than traditional plated nickel white gold.
We do accept returns. The return window is 7 days from your delivery date so please contact us within that window to initiate the return. The item then needs to be on the way back to us within 7 days from the return approval.
Customized pieces and rush orders are non-refundable.
All returns must be sent back with the ring box and polishing cloth and anything else that was included in your order.
All pieces must be returned in their original condition and unworn. Return packages should be insured and require a signature to be safe.
We can make custom versions or variations of our current designs. Things such as a different shape center stone, larger or small center stone, etc.
We will not copy another artists work, please do not send reference photos from other shops.
- We are not able to work with customer provided gems.
- We do not sell unfinished jewelry or semi mounts.
- We cannot alter our rings to fit with a ring you have from another vendor, sorry!
Avoid harsh chemicals such as bleach remove jewelry when showering, deep cleaning, going in the hot tub, pool etc to avoid buildup.
We have a lot of hardened metals in our world today that can scratch and ding precious metals like silver & gold. Avoid things with metal handles like garden tools. The serrated metal of gym equipment and free weights are the worst it is best to leave your jewelry at home when going to the gym doing yard work etc.
Gemstones vary in their hardness and durability. Softer gems require more care.
Example of softer gems - pearls, moonstone, quartz.
Example of harder gems - sapphire and diamonds.
Research the Mohs scale for more information.
At home cleaning -
If you have a high shine silver ring that you want to stay as shiny as possible store it in an air tight container when not wearing it to avoid oxidization.
International Buyers Please Note-
You may be assessed Import Duties/VAT/ Customs fees, those fees are assessed by your Government and will be your responsibility to pay. We do mark the full value of the item on the customs paperwork. International orders are shipped via USPS Priority mail. Arrival time varies greatly by country.