Current Lead Time for Made to Order Pieces is 4-6 Weeks.
We will cover and replace any lost side gems 3mm and under on allpieces. The warranty includes free gemstone checking, tightening andre-tipping if needed.We do not cover loss or damage to the main stone but will replace side gems for free within 1 year of delivery date.Warranty is void if worked on by another jeweler (ring sizing is ok)We are not responsible for extreme damage or carelessness.We do not cover any jewelry that is lost or stolen. Please contact yourhome owners or renters insurance carrier for that coverage.
We ship via USPS Priority mail or USPS Priority Express mail.
We do accept returns. The return window is 7 days from your deliverydate so please contact us within that window to initiate the return. Theitem then needs to be on the way back to us within 7 days from thereturn approval.Customized pieces and rush orders are non-refundable.All returns must be sent back with the ring box and polishing cloth and anything else that was included in your order.All pieces must be returned in their original condition and unworn.Return packages should be insured and require a signature to be safe.
A little extra care can keep your rings looking and feeling their best.Avoid harsh chemicals such as bleach remove jewelry when showering, deepcleaning, going in the hot tub, pool etc. to avoid buildup.We have a lot of hardened metals in our world today that can scratch andding precious metals like silver & gold. Avoid things with metalhandles like garden tools. The serrated metal of gym equipment and freeweights are the worst it is best to leave your jewelry at home whengoing to the gym doing yard work etc.Gemstones vary in their hardness and durability. Softer gems require more care.Example of softer gems - pearls, moonstone, quartz.Example of harder gems - sapphire and diamonds.You can research the Mohs scale for more information.
For at home cleanings I recommend using a soft tooth brush and some warmsoapy water. I recommend a mild and natural soap like a Dr. Bronners ora Mrs. Meyers. If your ring has stones you want to be sure to cleanbehind them as well to help them stay extra sparkly.If you have a high shine silver ring that you want to stay as shiny aspossible store it in an air tight container when not wearing it to avoidoxidization.
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